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EnAble

                   of Georgia, Inc.

_____________________

Formerly Known as RRA 
 

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Support SERVICES LEADER Position Description

Reports to:  Senior Director of Support Services
Supervises: Personal Support Manager (if assigned)

Required Knowledge, Skills & Abilities

  • The position requires knowledge of an advanced type requiring a B.A. in Social Service field or eight (8) years experience in the field.

  • Minimum five (5) years experience working with individuals with developmental disabilities

  • Experience in person-centered planning preferred

  • Ability to lead and facilitate groups in person-centered planning processes

  • Active listening skills and ability to think creatively

  • Strong verbal and written communication skills

  • Strong organizational ability

  • Highly self motivated and self-directed

  • Ability to handle difficult and emotional decisions that are life changing for the people we serve

  • Ability to handle stress associated with multiple assignments and deadlines while relying on other employees and non-employees for cooperation

  • Current CPR & First Aide Certificate

  • Qualified to serve as a PCA in Georgia (if assigned personal support responsibilities)

  • Valid GA driver’s license and ability to provide your own transportation to various appointment during the work day.

Desired Impact 

The Support Service Leader provides leadership in the development of person-centered services that assist the individuals served and key individuals important in the individual’s life (family members, RRA support staff, friends, employers and representatives of community organizations/groups) in:

  • Identifying and implementing meaningful goals and strategies for achieving goals

  • Clarifying and defining support service needs

  • Integrating priorities, goals and strategies identified in the person-centered planning meeting into the annual Individual Service Plan (ISP)

Essential Job Functions:

Person Centered Planning & Individual Support Plan Development/Implementation

  • Plans and facilitates person-centered planning meetings that involve key individuals in each consumer’s life in accord with RRA policy and procedure and emerging best practices in the field of person-centered planning

  • Serves as the primary RRA contact for Support Coordinators in planning Individual Support Plan (ISP) meetings and ensures that the ISP document reflects goals and objectives identified in the RRA person-centered planning meetings and effectively guides the provision of service

  • Equips and trains support service staff members to implement goals and support needs identified in the ISP

  • Monitors implementation of services and consumer progress and initiates addendums and/or revision to the ISP as needed.

Case Management

  • Monitor and protect consumer benefit eligibility ensuring Prior Authorizations and DMA-6’s and all associated paperwork is obtained.

  • Resolves issues and problems if and when they arise for assigned consumers

  • Maintains ongoing communication with financial programs manager and families regarding in problems or delays in obtaining needed documents (DMA-6’s, PA’s, etc.)

  • Ensure correct prior authorizations are obtained for all changes in service or location

Staff Development

  • Assists with New Hire and/or In-Service Training as needed

  • Recommends changes/additions to training curriculum/course offerings

Personal Support Services - (as assigned)

  • Meets with new or potential consumer/family members to describe RRA’s services and to explore & discuss services needs, options and strategies

  • Coordinates intake/admission of personal support consumers within RRA’s admission process and RRA policy and procedure for Personal Support Services

  • Reviews and signs off on weekly PCA reports to verify services delivered as planned,  changes in health condition, progress or any other issue of concern

Consumer Self-Advocacy & Rights

  • Serves as a member of the RRA Human Rights Committee and participates in quarterly meetings

  • Identifies, plans and/or implements training opportunities and support for consumers in the area of rights and self-advocacy.

Other

  • Participates in the weekend on-call rotation

  • Serves on agency committees and task forces upon request

  • Must be able to work variable hours needed to complete the responsibilities of the position.

  • Creates own schedule based on needs of the role that is approximately a 40 hour work week.

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